Over the past 15 years VisualPoint has supported enterprise customers on a variety of projects and operational support efforts across five key practice areas: Contact Center Services, Cloud Migration Management, Custom Application Development, Project Management and Digital Signage Support. We maintain a flexible delivery model, enabling customers to select from full lifecycle services on a project-basis or long-term outsourcing.
Contact Center Services
VisualPoint has developed a proven approach to managing customer service requests that require interdisciplinary coordination. The primary focus of our approach is customer service, with constant communication being the center of the hub. We ensure the customer is aware of the status of their project and apprised of anything that may adversely affect established service level targets and milestones.
Cloud Migration Management
Migrating infrastructure to the cloud starts with a comprehensive strategy. Successful migration is realized only through detailed planning and strong technical execution. Our Solution Engineers and other Cloud Specialists can assist in full lifecycle migration efforts, including:
· Requirements gathering,
· Identification and documentation of the source environment,
· Cloud provider selection,
· Cloud solution architecture,
· Migration management, and
· Source server decommissioning.
With numerous real world enterprise cloud computing deployments to our credit, we are ready to assist with your migration needs.
Custom Application Development
For nearly two decades our core offering has been to provide custom web-based solutions. We deliver applications that satisfy customers’ requirements more precisely than off-the-shelf offerings.
We rely on our time-proven processes, tools, and techniques to bring the highest level of quality to your project. We leverage an Agile methodology and focus on developing solutions in Ruby on Rails and Microsoft .Net frameworks. We cover all phases of the software development cycle:
· Requirement gathering and analysis,
· Solution design,
· Implementation or coding,
· Testing & Quality Assurance,
· Deployment, and
All source code developed by VisualPoint is stored on GitHub and accessible to your internal technology team throughout the project. Once the project is complete, ownership is fully transferred to your organization.
We have provided custom software solutions for high profile customers like the Federal Bureau of Investigations (FBI) to small non-profits. VisualPoint develops a custom project plan for each engagement but leverages its proven approach on every project to ensure consistency and success.
Our Project Managers work with our clients to plan and manage both projects and programs from start to finish. We focus on continual, transparent communication with the customer to ensure they are always aware of project status. We provide our clients executive and senior level project focused services. Our PMP certified Project Managers have extensive PM and IT expertise. We are here to help with your project management needs.
Digital Signage Support
VisualPoint has implemented signage solutions from several leading providers - vBrick, Cisco, and Navori. Our vendor-agnostic approach allows us to recommend and support the platform that best meets the technical and budgetary requirements of the customer. Once implemented our team of consultants and designers are available to perform ongoing content management. This can range from custom content design to reformatting of Word documents, PowerPoint slides, or PDFs to make them more appropriate for display on a digital sign.
Our designers will help ensure you have the right messaging for your target audience. With our assistance, your organization can increase productivity by helping employees create, manage, and share information. An effective content management solution will also increase engagement with your audience. Let us help you with your digital signage strategy and management today.