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FedSuite
FedSuite is built on top of a core application to manage
demographics and communications with individuals and organizations. In addition to the core
functionality, a series of completely integrated modules are available, including:
Service Order Tracking
Better manage order processing using this powerful workflow system. The system is geared
for service orders for items such as telephone, computer hardware, print, and maintenance
orders.
Support Ticket Tracking
The support ticket module provides for sophisticated ticket routing, notification and escalation
rules. Empower staffers and managers to identity bottlenecks in processing using rules-based
notifications for delays and escalations. Complete with aging and status reports, this module
is a complete solution for high-volume support centers.
Purchase Request and Ordering
Mange the full PR/PO life cycle, from requirement definition to delivery. The system tracks
quotes, signoffs, budget and accounting information. Delivery and product information is also
tracked for tangible items.
Inventory Management
Track receipt date, physical location, owner, serial number and warranty information with this
module.
Survey Tools
Conduct email or web-based surveys with any variety of question and response types. Results
are aggregated and reported to survey administrators. Conditional routing rules are available
based on responses to previous questions. This tool is also capable of conducting simple
web-based polls.
Email Messaging
The FedSuite messaging tool allows for distribution of stunning HTML emails to various
distribution lists. This tool is architected to manage high volume processing, capable of
sending to tens-of-thousands of recipients in one distribution.
Customer Relationship Management
The core of FedSuite is a rich Customer Relationship Management component. This module
provides numerous features, including:
- Tracking of all communications with an individual or organization.
- Full demographic management.
- Association with public or private groups.
- Creation of reminders associated with a particular contact.
- Tracking of other activities, such as event attendance or related financial transactions
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Products
The Debut of MemberOutreach
